Shipping policy

Last Updated: July 20, 2026

Thank you for shopping with HOT CATS. We are committed to delivering your order safely and efficiently. Please review our shipping policy below.

1. Order Processing

  • Orders are typically processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly longer.

2. US Domestic Shipping Options & Rates

For US domestic orders, we offer the following shipping tiers based on your selected service:

  • Standard Shipping

    • Delivery Time: 5–8 business days

    • Shipping Fee: $8.99

    • Free Shipping: Complimentary on orders totaling $79.00 or more (before tax).

  • Express Shipping

    • Delivery Time: 3–5 business days

    • Shipping Fee: $16.99

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

3. International Shipping Time & Regions

Estimated delivery times vary depending on your destination:

Region Estimated Delivery Time
United States Standard: 5–8 Business Days / Express: 3–5 Business Days
Canada 7–18 Business Days
United Kingdom 7–15 Business Days
Europe 7–18 Business Days
Australia & New Zealand 8–18 Business Days
Asia 5–12 Business Days
Other Countries 10–25 Business Days

4. Order Tracking

  • Once your order has been shipped, you will receive a confirmation email containing your tracking number.

  • Tracking information may take 24–72 hours to become available after shipment.

5. Customs, Duties & Taxes

  • International orders may be subject to customs duties, import taxes, or other fees imposed by your local government.

  • These charges are the responsibility of the customer unless otherwise stated.

6. Incorrect Shipping Information

  • Please ensure your shipping address is accurate before placing your order.

  • HOT CATS is not responsible for delays or delivery failures caused by incorrect or incomplete shipping information provided by the customer.

  • If you notice an error, please contact us as soon as possible before your order ships.

7. Lost or Delayed Packages

  • If your package is significantly delayed or appears lost during transit, please contact our customer support team for assistance.