Q: How long does shipping take?
A: We ship your order within 2-3 business days by epacket and Delivery time will take 7-15business days.
Q: How do I contact someone?
If you have any questions, please feel free to contact us by email at support@hotduck.shop
Q: How do I find a coupon or discount code?
A:Throughout the year, we run special promotions and exclusive discounts from time to time. When a coupon or promotional offer is available, it will be featured on our homepage for easy access.
Q: Modifying or cancelling an order?
A: After you have placed an order, there is a very limited time in which you can cancel or modify it. Please email us at support@hotduck.shop
Q: I ordered more than one product, will they be delivered at the same time?
A: We try our best to ensure that you receive different orders at the same time. Sometimes our items are not always delivered together since different shipping options can be used, depending on the products.